© 2018 Quality Care Service at Home

 

UALITY

 ARE SERVICES

                      AT HOME

All our care workers will be introduced to you by the manager or a member of staff you are familiar with before commencing any work in your home.

 

All our staff have an ID badge which can be checked with the office if you are unsure about the persons identity

 

It is our intention that the rights and welfare of those using our services are respected. You have the right to expect:

Your dignity will be respected.

You have the right to decide the type of services you will receive and you will have a full say in the provision of those services.

Your needs will be carefully assessed.

You will have the right of say in who has access to you home.

Any information about you will be kept confidential.

Any information held by the company about you will be made available to you on request.

You will have the right to complain about any aspect of the service.

Charges for care will be fully inclusive.

The company selects care workers with the utmost thoroughness and each is interviewed and references taken. The company will endeavour to match care workers with service users with regards to their skills and personality.