It is our intention that the rights and welfare of those using our services are respected. You have the right to expect:
Your dignity will be respected.
You have the right to decide the type of services you will receive and you will have a full say in the provision of those services.
Your needs will be carefully assessed.
You will have the right of say in who has access to you home.
Any information about you will be kept confidential.
Any information held by the company about you will be made available to you on request.
You will have the right to complain about any aspect of the service.
Charges for care will be fully inclusive.
The company selects care workers with the utmost thoroughness and each is interviewed and references taken. The company will endeavour to match care workers with service users with regards to their skills and personality.